Privacy Policy

Shikaka operates as an online casino platform and takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. We are committed to transparency about our data practices and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant.

By creating an account or using our services, you agree to the collection and use of information as described in this policy. We encourage you to read this document carefully and contact us if you have questions about how we handle your personal data.

We collect several types of information to provide and improve our casino services:

• Account Information: Name, email address, date of birth, phone number, and residential address when you register
• Identity Verification: Government-issued ID documents, proof of address, and other documentation required for regulatory compliance
• Financial Data: Payment method details, transaction history, deposit and withdrawal records
• Gaming Activity: Game preferences, betting patterns, session duration, and gameplay statistics
• Technical Information: IP address, browser type, device information, operating system, and connection details
• Communication Records: Chat logs, email correspondence, and customer support interactions

We may also collect information from third-party sources, such as payment processors and identity verification services, to comply with legal requirements and prevent fraud.

Shikaka uses your personal information for specific business purposes related to operating our online casino platform. We process your data to create and manage your account, verify your identity as required by gambling regulations, and process deposits and withdrawals securely.

Your gaming activity helps us provide personalized experiences, detect suspicious behavior, and ensure fair play across our platform. We use technical information to maintain website security, prevent fraud, and improve our services based on user behavior patterns.

Communication data allows us to provide customer support, send important account notifications, and share promotional offers when you have consented to marketing communications. We also use aggregated, anonymized data for business analytics and regulatory reporting purposes.

Under GDPR and other applicable privacy laws, we process your personal data based on several legal grounds. Contract performance forms the primary basis for most processing activities, as we need your information to provide casino services and fulfill our obligations to you as a customer.

Legal compliance requires us to verify player identities, monitor transactions for anti-money laundering purposes, and maintain records as mandated by our licensing authority. We rely on legitimate interests for fraud prevention, security measures, and business analytics that do not override your privacy rights.

Where required, we obtain your explicit consent for marketing communications and certain data processing activities. You can withdraw consent at any time without affecting other processing activities.

We share your personal information only when necessary for legitimate business purposes or legal requirements. Payment processors receive financial information required to complete transactions, while identity verification services may access documents needed for compliance checks.

Our licensing authority and other regulatory bodies may request player information during audits or investigations. We may also share data with law enforcement agencies when legally required or to prevent fraud and criminal activity.

Third-party service providers who support our operations, such as customer support platforms and analytics tools, receive limited access to relevant data under strict confidentiality agreements. We do not sell personal information to third parties for marketing purposes.

Shikaka implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption for data transmission and storage, including SSL certificates for website communications.

Access to personal data is restricted to authorized personnel who require the information for their job functions. Our systems undergo regular security assessments, and we maintain incident response procedures to address potential data breaches promptly.

While we strive to protect your information using reasonable security measures, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

You have several rights regarding your personal data, depending on your jurisdiction. These may include the right to access information we hold about you, request corrections to inaccurate data, and delete your account and associated information subject to legal retention requirements.

You can object to certain processing activities, request data portability, and restrict how we use your information in specific circumstances. For marketing communications, you can opt out at any time using the unsubscribe links in our emails or by contacting customer support.

To exercise these rights, contact our privacy team using the information provided in the Contact Us section. We will respond to requests within the timeframes required by applicable law.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Essential cookies enable core functionality like account login and security features, while analytical cookies help us understand how visitors interact with our platform.

Marketing cookies may be used to display relevant advertisements and track campaign effectiveness when you have consented to such activities. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically kept for the duration of your relationship with Shikaka and for a period afterward as required by gambling regulations and financial laws.

Transaction records and identity verification documents are retained according to anti-money laundering requirements and licensing conditions. When retention periods expire, we securely delete or anonymize personal information unless longer retention is legally required.

Your personal information may be transferred to and processed in countries outside your jurisdiction where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including adequacy decisions, standard contractual clauses, or other approved mechanisms under applicable privacy laws.

Shikaka services are intended for adults only. We do not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. If we discover that we have inadvertently collected such information, we will delete it promptly.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct notification to registered users. The effective date at the top of this policy indicates when it was last revised.

For questions about this Privacy Policy or to exercise your privacy rights, contact our privacy team at [email protected] or through our customer support channels. We are committed to addressing your concerns and ensuring compliance with applicable privacy laws.