Privacy Policy

Welcome to Shikaka. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how Shikaka collects, uses, processes, and discloses your information when you use our online casino services, including our website, mobile applications, and related offerings. By accessing or using Shikaka, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your data.

Shikaka operates under a license issued by our licensing authority, ensuring compliance with strict regulatory standards for data protection and player safety. We are dedicated to maintaining the confidentiality and integrity of your personal information.

We collect various types of information to provide and improve our services, manage your account, and comply with legal obligations. This information can be categorized as follows:

• Information you provide directly:
  • Account Registration Data: When you create an account with Shikaka, we collect your name, date of birth, gender, email address, postal address, telephone number, and chosen username and password.
  • Identity Verification Data: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of identity documents, such as a passport, driver's license, or national ID card, and proof of address, such as utility bills or bank statements.
  • Payment Information: We collect details necessary for processing deposits and withdrawals, including payment card numbers, bank account details, and other financial account information. We do not store full payment card numbers on our servers.
  • Communication Data: Records of your communications with us, including emails, chat logs, and telephone calls, are collected for customer support, training, and dispute resolution.
  • Voluntary Information: Any other information you voluntarily provide through surveys, promotions, or interactions with our support team.
• Information collected automatically:
  • Device and Usage Information: We collect information about your device and how you interact with Shikaka, including your IP address, operating system, browser type, device identifiers, referring/exit pages, and clickstream data.
  • Gaming Activity Data: Details of your gaming activity, such as bets placed, games played, winnings, losses, and transaction history.
  • Location Information: We may collect general location data derived from your IP address to ensure compliance with jurisdictional regulations and prevent fraud.
• Information from third parties:
  • Publicly Available Information: We may collect information from public databases or social media platforms for identity verification, fraud prevention, and responsible gaming checks.
  • Third-Party Service Providers: We receive information from identity verification services, payment processors, and fraud prevention agencies to enhance the security and integrity of our services.

Shikaka uses your personal information for various purposes, primarily to operate our services, comply with legal obligations, and improve your experience:

• Account Management: To create and manage your Shikaka account, verify your identity, and process your transactions.
• Service Provision: To provide you with access to our games and services, process your bets, and facilitate deposits and withdrawals.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, and to ensure the security of your account and our platform.
• Legal and Regulatory Compliance: To comply with our legal obligations, including age verification, KYC, AML, and responsible gaming requirements mandated by our licensing authority.
• Personalization: To tailor your experience on Shikaka, including offering personalized promotions and recommendations based on your gaming activity.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions, where you have consented to receive such communications. You can opt out at any time.
• Analytics and Improvement: To analyze usage patterns, monitor the performance of our services, and make improvements to our website, games, and overall user experience.
• Responsible Gaming: To identify and assist players who may be at risk of problem gambling and to implement self-exclusion measures.

Under data protection laws, including the GDPR, we must have a legal basis to process your personal data. Our legal bases for processing your information at Shikaka include:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Shikaka, such as managing your account and processing your transactions.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, such as AML, KYC, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and interests. This includes fraud prevention, network security, business analytics, and improving our services.
• Consent: We may process your data based on your explicit consent for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.

Shikaka may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data analytics, IT support, and customer service. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other governmental authorities when required by law, to comply with legal processes, or to protect our rights, property, or safety, and the safety of our users or others.
• Fraud Prevention and Responsible Gaming Agencies: We share information with organizations dedicated to preventing fraud, money laundering, and promoting responsible gaming.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change of ownership or control of your personal data.
• Affiliates: We may share your information with our affiliated companies for internal administrative purposes, to provide services, and for marketing purposes, where permissible.
• With Your Consent: We may share your information with other third parties when you have given us your explicit consent to do so.

Shikaka implements robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. We use industry-standard security technologies, including SSL encryption for data transmission, firewalls, and secure server environments. Access to your personal information is restricted to authorized employees and service providers who need the data to perform their job functions. We regularly review our security procedures to ensure they remain effective and up-to-date.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Shikaka uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website. They help us:

• Remember your preferences and settings.
• Keep you logged in.
• Understand how you use our services.
• Deliver relevant advertisements.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a longer period. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of Shikaka and your ability to use some features.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we keep your data for the duration of your active account with Shikaka and for a further period as required by our licensing authority and relevant anti-money laundering regulations, which is generally five years after the termination of the business relationship. After this period, your data will be securely deleted or anonymized.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not have the same level of data protection laws as your jurisdiction. When we transfer your data internationally, Shikaka takes appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include relying on adequacy decisions, standard contractual clauses approved by relevant authorities, or other legally recognized mechanisms.

Shikaka is strictly for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records.

Shikaka may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Shikaka services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

• By Email: [email protected]
• By Mail: Data Protection Officer, Shikaka, [Our Registered Office Address, please do not invent one]

We are committed to addressing your inquiries promptly and transparently.