Privacy Policy

Welcome to Shikaka. This Privacy Policy outlines how Shikaka, operated by [Company Name], collects, uses, processes, and protects your personal information when you use our online casino services, including our website and any associated applications. Your privacy is paramount to us. We are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account and using Shikaka's services, you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

We collect various types of information to provide and improve our services to you. This includes:

• Identity Data: Your first name, last name, date of birth, gender, and nationality.
• Contact Data: Your billing address, email address, and telephone numbers.
• Financial Data: Bank account details, payment card details, and other payment information you provide when making deposits or withdrawals. We do not store full payment card numbers on our servers.
• Transaction Data: Details about your deposits, withdrawals, wagering activity, and other transactions through our services.
• Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Profile Data: Your username and password, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Verification Data: Documents and information required for identity verification, age verification, and anti-money laundering (AML) checks, such as copies of your passport, driver's license, utility bills, or bank statements.

Shikaka uses your personal information for several purposes, primarily to operate our services and fulfill our legal obligations:

• To register you as a new customer and manage your account.
• To process your bets, deposits, and withdrawals.
• To provide you with access to our games and services.
• To verify your identity and age, and to conduct necessary Know Your Customer (KYC) and AML checks.
• To monitor and improve the security of our website and services, and to prevent fraud and illegal activities.
• To personalize your experience on Shikaka and offer tailored content, products, and services.
• To communicate with you about your account, transactions, and respond to your inquiries.
• To send you marketing communications about promotions, bonuses, and new games, where you have consented to receive them.
• To comply with our legal and regulatory obligations, including reporting to our licensing authority and other regulatory bodies.
• To conduct statistical analysis and research to improve our services and product offerings.

We process your personal data under the following legal bases, as required by GDPR:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, such as the terms and conditions of your Shikaka account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as anti-money laundering regulations, responsible gambling requirements, and tax laws.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network security, and improving our services.
• Consent: We may process your data based on your explicit consent for specific purposes, such as sending you direct marketing communications. You have the right to withdraw your consent at any time.

Shikaka may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually obligated to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government bodies, regulatory authorities, and law enforcement agencies if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users.
• Fraud Prevention and Anti-Money Laundering Agencies: To comply with our legal obligations, we share information with agencies involved in fraud prevention and anti-money laundering efforts.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for operational purposes, provided they adhere to similar data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We will never sell your personal data to third parties for their independent marketing purposes.

Shikaka implements robust technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption of data in transit using SSL/TLS technology.
• Secure servers and network infrastructure protected by firewalls.
• Access controls and authentication procedures to limit access to personal data.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for keeping your account password confidential.

Under GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data held by us.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions, particularly where we rely on legitimate interests.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within one month, subject to identity verification.

Shikaka uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Deliver personalized content and advertisements.
• Improve the functionality and security of our services.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may affect the functionality of our website and your ability to use certain features. For more detailed information, please refer to our dedicated Cookie Policy.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we will retain your data for a minimum of five years after the closure of your account, in accordance with our legal and regulatory obligations, particularly those related to anti-money laundering and responsible gambling.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This may occur if our servers, or those of our service providers, are located in a country outside the EEA. When we transfer your data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the EU and the US.

Shikaka's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that a person under the legal age has provided us with personal information, we will take steps to delete such information from our records and close the account.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

Email: privacy@[domain.com]

Postal Address: [Registered Office Address - general location, e.g., "Customer Support, Shikaka, [Country]"]

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.